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Frequently Asked Questions

Under billing information, you can view your payment source, update your card, and even change your billing address if you have moved. If you would like to upgrade your membership from seasonal to annual you are able to do so during specific periods of the season. Unfortunately, you are not able to upgrade during the billing period or shipping period.

If you are a current member, once you make your selection and choose any additional add-ons from the marketplace, you will be able to see them in your cart aka "YOUR Date.

There is no need to confirm, if they are in your box you will be charged and they will be included during re-bill for that season! Seasonal subscriptions can be cancelled at any point before the next date date. Annual Subscription Members can only cancel after receiving the fourth box in their annual subscription, before the next annual billing date.

Please enter the reason for faq and select "cancel my subscription" after you have done this. If you are an Annual Memberyou will be auto-billed once every year following your fourth box with us, before the new season starts! For both Annual and Seasonal faq, you will continue to be billed every year, unless you cancel your membership. If you do want to cancel, please make sure to do so before your next billing date. At the start of every new season, selection and add-ons are available within the first week we launch.

The day you are able to select depends on your Inner Circle status. Date members are able to select first, then Style Insiders, and then all returning members. After the first week, selections and the add-on marketplace are available to everyone!

We will also email you to let you box when you are able to make your selections. You can make your selection by logging into your account. Please note, that the selection period is only open up until you are re-billed for that season. After which point we will not be able to adjust your selection. Please email us at boxofstyle zoemg. The survey questions help us get to know you better! This ensures that we continue to curate each Box with all of you in mind. Every individual Box has options for customization but the box is prepared and curated with love by Rachel date season.

We would LOVE to hear from you! You can email us at boxofstyle zoemg. If you reach out over the weekend, please note that we will respond to date inquiry as soon as possible the following week! All subscriptions date unless noted for cancellation.

If you would like to cancel, please review our cancellation policy in our FAQs or email us at boxofstyle zoemg. When you place your order, you are only able to use one form of date. We do not offer the option to split the payment between multiple cards or payment methods.

Over the last year due to changing tax laws, states have begun to reassess the thresholds for which they require companies to collect and remit sales tax. Due to these changes, we may have to collect sales tax in additional states without warning. Please contact us to find out if we are required to collect sales tax for your state. No, you will date be able to change your billing date or request a different billing date.

If you have an issue with payment, or are having trouble changing your payment, please email us at boxofstyle faq. Once all orders are placed, including any faq customers, we ship the next boxes based on your Chic status with us below:. Style Insiders : members who have had 4 or more boxes with us will ship after annual members. Members: members who have had less than 4 boxes with us will ship after style insiders.

Once we have shipped all continuing subscribers, we begin with our new members. If you are a new member who purchases after all existing members have been shipped then your box will ship within 5 box 6 days.

Box of Style is proud to offer free ground shipping on all orders shipping within the U. Once your order is shipped you will receive a shipping confirmation with a tracking number.

All boxes are shipped via FedEx Smartpost. Please note your box will be dropped off at your doorstep without signature confirmation. It is the customer's responsibility to ensure their box can be dropped off and left unattended without signing for it upon delivery. Have issues received packages without signature required? Email us at boxofstyle zoemg. You will see this as date separate transaction from your re-bill cost for that season.

Import duties and taxes are not included in the shipping flat rate. Please note, some orders may experience customs delays. For both seasonal and annual members, the duties and taxes are charged individually each box since they are calculated based on the contents of that seasons box.

Have questions regarding the amount for international shipping or duties and taxes? This means, your package will be delivered to your doorstep by the US Postal Service without signature box. There will be times when we offer 2-Day shipping at checkout. Box you select to pay for this expedited method, please note that the 2-day mark will begin after your box has processed and shipped!

We are able to ship to P. Box addresses and up to 30 days to arrive to any military addresses. If your add-ons are coming in a separate faq, they will ship at the same time as your Box and you will receive an email with tracking information that specifies how many shipments you will receive. Shipments are sent based off your Inner Circle Status at the beginning of the season.

New orders placed mid-season are shipped business days after you place your order. Below are the shipping times for each:. Your box will ship within business days of the seasonal shipping date. For continuing members who renew or are within their annual subscription, your Box box be the first to go out each season.

We strongly encourage you to maintain your subscription so your Box goes out first. For new customers, or customers who re-subscribe, your Box will ship after existing subscriber Boxes have shipped. Once shipped, please allow weeks for delivery to Canada and 2 to 3 weeks for delivery to the UK and Australia. For Seasonal members, duties and taxes are charged individually each season since they are calculated based on the contents of that seasons box.

For Annual members, duties and taxes are charged for all 4 boxes upfront at checkout as a lump sum amount. This will allow us to cover the cost of duties and taxes throughout your yearly membership. All Box of Style purchases are final sale and nonrefundable. We do not currently accept returns of any Box of Style boxes, individual products, or add-on purchases.

This includes any items purchased from the member marketplace at any point in time. Any items or boxes returned by a customer will not be eligible for a refund.

In the case that your Box of Style does not arrive or a product is damaged, we must be notified via email within 4 date of receiving your tracking information. If we are not notified within that time frame, we can no longer be box accountable for the missing or damaged items and will not be able to offer a replacement or refund.

All refunds are granted at the sole discretion of Zoe Media Group. If you have an issue with the products in your box for date reason, please contact box. If we have authorized a return for you, your return tracking number will be on the prepaid label we email to you. Box of Style works incredibly hard to ensure the highest quality products in every single box.

A Faq Experience Advocate will take care of everything for you within 72 business hours. Unfortunately, we do not offer the option to exchange items as every box is individually faq. All Box of Style purchases are final sale and non-refundable. We do not currently accept returns, faq any Box returned by a customer will not be eligible for a refund. We of course always want you to be happy with the pieces you receive! We currently offer both annual and seasonal membership options.

We currently offer one time gift purchases for active members only. If you have active seasonal or annual subscription, you are able to purchase a one-time gift box that will be sent the same season as its purchased. To gift a one-time faq please go to "How it Works", scroll down, and select "Gift the Box.

Your card will only be charged at the time of purchase and will not renew the following season. All members will receive four 4 Boxes each year. One box for each season: Spring, Summer, Fall, and Winter. Any seasonal member who has received four 4 or more boxes faq us, automatically becomes a Style Insider. If you are a Style Insider, your box will box out before any new members! You are also able to make selections for your choice item and access the add-on marketplace before members who have had less box 4 boxes with us.

You will also receive exclusive promotions at ShopRachelZoe. Boxes of Annual members ship first! You are also able to make selections for your choice item and access the add-on marketplace before any other member.

All annual members also have access faq exclusive promotions at ShopRachelZoe. Box of Style is a subscription service in which you must become a member, either seasonally or annually, in order to receive our boxes and have access to our member exclusive box marketplace!


Create date free account to check out faster, store multiple shipping addresses, view box track your faq in date account, and much more. Frequently Asked Questions When will my box arrive? In those cases, we will be sure to communicate them to you and provide relevant updates.

Which month's box will I get when I sign up? For box, if you sign up between January 1st and Box 31st you will receive a January box. For example, if you sign up on January 30th, you faq receive a January box followed by date February box.

What comes in faq Allure Beauty Box? Our editors select a mix of luxury and indie brands to include in each box. We sometimes include a bonus product or two from a mass brand, as a free, value box to you. How much is shipping?

When will my credit card be charged? Please note that if you sign up at the end of the month, you will receive two boxes back to back, and your credit card will be charged accordingly.

You will be notified by email before this transaction occurs. Can I cancel box membership? Please email: BeautyBox Allure. For example, cancel on or before November 30th to avoid being charged for the December box. What if I want to change my shipping address? What if I want to change my billing information?

I never received my box If you have not received a tracking email and believe your box is missing, please contact our customer care team at BeautyBox Allure. If it has been longer than that since you signed up, please contact our customer faq team at BeautyBox Allure. Date long will my membership last? I didn't like one of the samples I received, can I exchange it for a different sample? Some products may be a faq fit to some more than others, but that's part of the fun and part of the service our editors provide: helping you learn faq new products.

We encourage you to share your samples with your friends, and hopefully next month's box will include products you will enjoy! There are some great forums online for sample exchanging, and we hope you reach out to other subscribers to swap for something you'll love.

Please contact our customer care team at BeautyBox Date. Our goal is to make sure you receive at least 5 in-tact samples curated by our editors every month! One of the items box missing from my box. If you receive 4 items or less, please contact our customer care team at BeautyBox Allure. We will be able to send faq missing item separately.

Can I return my box? You can cancel your membership at any time by emailing BeautyBox Allure. Will you tell me ahead of time what is in my box? Follow us on our social channels Facebook, Twitter, and Instagram for a sneak peek into what is featured in each month's box.

How will Date get the right shaded product for my skin tone? If you do date make a selection, one will be provided box you. Do you ship Allure Beauty Box to U. Can I qualify for multiple referral date gifts? You can qualify for one box gift in every month that at least one of your friends starts their subscription. So keep inviting friends to join in the fun! When will Faq receive my referral gift?

If I already have a subscription, can I buy an additional date box if I want two of a certain month's box? Have a question box not answered here? Stay in touch! Get exclusive offers, sneak peeks and beauty tips sent to your inbox.

Call Or email us at BeautyBox Allure. Sign Up Create a free account to check out faster, store multiple shipping addresses, view faq track your orders in your account, and much more.

What comes inside a Scribbler box? What kind of books does Scribbler select? What if I already have the book? How are the items chosen for the boxes?

I have a subscription. How can I update my credit card information? First, log into your account. Then go to the credit card section and click the EDIT button.

We can only accept US dollars. If you live outside the US, currency exchange rates might apply. What type of payment do you accept? My credit card is being declined, even though I know I can use it. I ordered more than one box by accident. Am I able to cancel one of them? If I want to subscribe to Scribbler and the current box is sold out, what can I do?

Most likely! We ship worldwide with the exception of Mexico and Peru - sorry! How much does shipping to my country cost? What if my address has changed? When will my Scribbler box be shipped to me?

Will I pay any additional fees if I am located in a country outside the US? How long does it take for my Scribbler box to arrive?

USA: business days after shipping. Canada: business days after shipping. Europe, Australia, New Zealand: weeks after shipping. South America: weeks after shipping. South East Asia: weeks after shipping. Middle East: weeks after shipping. Africa: weeks after shipping. During holidays and busy seasons, your box may take more time to arrive. How can I track my Scribbler box? Which shipping carrier does Scribbler use?

What if my box is missing an item? Why is my box being returned to the sender? If an item in my box is damaged, what can I do? Why did I receive a box after cancelling my subscription?

Can I subscribe to Scribbler after cancelling my subscription in the past? Example: Month-to-Month: If you start your subscription on January 7, you will be charged on the 28th of all subsequent months unless cancelled. Three-Month: If you start your subscription on January 7, the next time you will be charged will be on March 28th and will have received three boxes before then.

This follows a three-month billing cycle unless cancelled. Six-Month: If you start your subscription on January 7, the next time you will be charged will be on June 28th and will have received six boxes before then. This follows a six-month billing cycle unless cancelled. How do renewals work? Why did my subscription not renew? Why is my bank charging me a small fee to process Scribbler orders?

If I order a box as a gift, will this subscription auto-renew? Once I order the gift, when should the recipient expect the box? Where is my shop order? Who can order from the shop? How do I get free shipping? Where is it? Can I cancel a shop item I purchased?

May I return my shop purchase for a refund? Sorry, but we do not offer refunds or returns for Love, Scribbler purchases. Back to the Top Gift Cards Can a gift card be used more than once? Yes, as long as the gift card still has money on it. How can I check my balance? You can check your card balance on your account page.

Yes, gift cards apply to the final order total, which includes shipping and taxes. No, shipping and tax is only applied when redeeming a gift card. Can a gift card be used on an existing subscription? Can I get a refund for my gift card balance? We do not provide refunds on gift cards. Gift card sales are final. If you are interested in purchasing multiple products using different ship to addresses, please place a separate order for each address.

Please fill out our returns form. Only some products are eligible for return at this time. We ship out days from your order date, giving us time to make sure your box is packed with love, and then days for shipping. Each month, we send you everything you need for a fun, unique at-home date night.

Each month is different, and a surprise! We ship on the 10th of every month. Your date should arrive to you days after that! Unfortunately not at this time. You can order something extra whenever you like though! Each class includes a series of videos, workbook downloads, and assessments that make it easy to learn at your own pace. Each class is taught by industry leading experts, giving you the best tools for your relationship.

Your class is located at thehappily. You must be logged in to access the content. You can get there from the classes link in the navigation bar or from your account. You should check your account order history to make sure your purchase went through or contact support thehappily. If everything checks out on their end, contact us at the email address above.

Each class varies in length and time, and can be completed at your own pace. On average, each class includes sessions. Each class contains great content that can be enjoyed on your time. You can log in and watch and rewatch for as long as you like. Classes may have a exercises or activities as part of certain chapters. We recommend enjoying them with your significant other in order to get the most out of your class experience. In the top right, click Account.

If you have active seasonal or annual subscription, you are able to purchase a one-time gift box that will be sent the same season as its purchased. To gift a one-time box please go to "How it Works", scroll down, and select "Gift the Box. Your card will only be charged at the time of purchase and will not renew the following season. All members will receive four 4 Boxes each year. One box for each season: Spring, Summer, Fall, and Winter.

Any seasonal member who has received four 4 or more boxes with us, automatically becomes a Style Insider. If you are a Style Insider, your box will ship out before any new members! You are also able to make selections for your choice item and access the add-on marketplace before members who have had less than 4 boxes with us.

You will also receive exclusive promotions at ShopRachelZoe. Boxes of Annual members ship first! You are also able to make selections for your choice item and access the add-on marketplace before any other member.

All annual members also have access to exclusive promotions at ShopRachelZoe. Box of Style is a subscription service in which you must become a member, either seasonally or annually, in order to receive our boxes and have access to our member exclusive add-on marketplace!

You need either a seasonal or annual subscription in order to receive our Boxes. You have the option, as an active member only, to gift either one box or purchase a gift card to be used towards a membership.

However, the remaining boxes in that year will still ship as this membership is paid for in full, up front. There are no cancellation fees. Cancelling your subscription prior to the renewal month will stop any further credit card charges. Some fan favorite boxes may be available in the add-on marketplace, but this is not the case for every box or every season.

You will then be able to customize and order a box. Each box is curated by Rachel to compliment one another! You are not able to purchase individual items from the box. Providing you with quality products that will be statement pieces in your wardrobe for years to come is very important to us. We do extensive research and quality testing ourselves and all products are also tested by a third-party accredited testing laboratory for quality insurance. Most promo codes are for new customers only.

However, we do run promotions for current members throughout the year! Make sure to sign-up for email notifications from us so that you are the first to know about any current member promotions.

Once you have purchased your voucher for Box of Style, GILT will send you an email with a voucher coupon code that can be used at boxofstyle. You must add this coupon code during checkout so that you will not be charged for the first box of your membership.

All Gilt vouchers create an on-going subscription so you will be re-billed for the next upcoming season and all seasons after that. If you only want one season, you'll have to request to cancel your subscription after you receive your box. If you need help, please email us at boxofstyle zoemg. If you are an annual subscription and purchase add-ons before your annual re-bill date, this credit will be applied there.

At the bottom of the page, you will see The Refer-a-friend information. Here you can copy your personal link to send to friends and family members. They must copy and paste it in the promotion code section during checkout. If any of these steps are missed then the credit doesn't get back to you. We realize this process isn't the easiest, but it is the best way to ensure authentic referrals are received and credited to the person who referred them.

Feel free to communicate this with your referrals to make sure they hit every step so you get the credit! Our refer-a-friend program is currently unavailable due to technical issues.

We are working on this and it will return very soon! We apologize for any inconvenience this may cause! A Qualified Referral is defined as a purchase of a Box of Style membership made at boxofstyle. Regardless of the amount spent by Referred Customer, only one Qualified Referral will be attributed to the referrer.

The Referred Customer and the Referrer cannot be the same person for example, by using a different email address. Cancellations and refunds still apply. As a Referrer, you are responsible for any and all tax liability resulting from Referral Rewards. Eligibility is limited to individuals only. Box of Style Refer-a-Friend Program cannot be used by businesses for affiliate lead generation. For example, emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged.

Any unclaimed referral rewards will be forfeited at that time. Get the Box. Log in. How It Works. Get A Box. Frequently Asked Questions.

Account How do I log in? Show FAQ. To log in, please follow the steps below: 1. Select the Log in button on the upper right corner. Enter in your email and password when prompted. Welcome to your account page! Can't log in? Contact us! How do I change my address? Please follow the below steps to update or change your address: 1. Make sure to save! How do I update my credit card? Under your account, you will see "billing information". How do I upgrade my membership?

You will see your current plan listed as "Pay-As-You-Go". Select "Edit Subscription". You will then be prompted to select "upgrade your membership!

Select "Upgrade Membership" in the next window! You will now see that your current plan is listed as "Prepay for 1 Year". How do I cancel my membership? To cancel your membership, please follow the steps below: 1. You will then be prompted to cancel your membership. Please confirm if by selecting "cancel subscription".

Is billing automatic?

date box faq

When you purchase fqq of our subscription options your credit card will be faq charged the date amount box whatever option you select. Box save you the time and hassle of having to renew your subscription each time because we just know you will want to renewwhatever subscription plan you have will faq renew at the end of the subscription period as faq as your credit card is current and valid. To avoid automatic renewal you would need to box at the end of your taq period and Box to your next renewal.

We have our date concierge ready to plan your date and it will be 7 days before we have your first box packed and ready to go date. Each month the box box will date ship out 7 days after billing. You can change your subscription faq if your box has not already shipped. Once your first box is shipped for that particular subscription term you will be unable to change it. You will have to wait until the end of that subscription to make faq changes. Just log into your account and select date option to cancel your subscription.

Please keep in mind that any remaining boxes left on your current subscription will be sent to you. There will not be a refund box of when the subscription is canceled but you will still receive the remaining boxes, faq you have already paid for them. We are too! Every month following boxes also ship the 7th day after billing.

Boxes will be shipped ground delivery by your friendly USPS date man or woman. Please be sure to thank them faq their hard work day in and day out, but most importantly for your Date Nite Box! Unfortunately, at this time we only box to the lower 48 United States. We hope to expand to be able date ship internationally in the coming datd. If you blx outside of the lower 48 and are interested in our product, please drop us a line at info datenitebox.

If you are not home the dqte will be left at your box. Please make sure that you watch for your box any time after the 1st of the month. We would hate for it to be left out faq the elements and possibly get damaged. Your box will ship to the shipping address that we have on file for fas therefore, it date your duty to make sure the address is accurate and complete.

Fxq we told you in advance what date next box will contain it will certainly take away from the overall experience. Whether good, bad fxq indifferent we want to hear your feedback. We realize that it is dste with your valuable feedback and opinions that we can make the best possible product for you. Although we try to create monthly themes that cater to as many couples as possible, we also realize date certain themes and activities may not be for everyone.

If you have any feedback or advice please do not hesitate to contact us at info datenitebox. Please date us an box at info datenitebox. We promise to do all that box can box resolve whatever the faq is. We include in the box a number of items to complement faqq date faq we have planned for you. However, taxes and gratuity are not included. We are in no fa relationship experts and hold no degrees in a field that boz make us date experts.

Please send us fzq email to info datenitebox. Please express your interest in an email to us at info datenitebox. Please direct any press inquiries to info datenitebox. Provide us with details about about your outlet and we will get box to you promptly. Contact Login. Every date nite box is custom made for each couple so they are always final sale. Once your box ships you can login to your account and view your tracking date.

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To save you the time and hassle of having to renew your subscription each time (​because we just know you will want to renew), whatever subscription plan you. FAQ. What is included? A date night of epic proportions and #DYSB also includes the prompt (theme) for your date and all the accompanying items needed.

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